Frequently Asked Questions

Terms, Conditions, Payments, Bookings, Warranties & Liability

1. Scope of Service:

Gold Coast Window Tint provides new window tint installations using ceramic, carbon, and specialty films for homes, offices, and heavy vehicles/machinery.

We do not offer tint removal services.
Existing film must be removed prior to installation.

2. Quotes, Measurements & Pricing:

All pricing is based on measurements taken on-site or information provided by the customer.

Final pricing may change if:

• measurements differ,

• access is restricted,

• glass type differs from what was described,

• specialty films or additional labour are required.

All prices are GST-inclusive unless stated otherwise.

3. Payment Terms:

Payment Methods
We accept PayID (instant bank transfer) and cash.

Full payment is required before work commences, either:

• prior to arrival, or

• on-site before installation begins.

Payment is considered received only once cleared funds appear in our account or cash is paid in full.
Screenshots or pending transfers are not accepted as payment.

Work will not proceed until payment is received.

4. Deposits:

To secure your booking, a deposit is required for all jobs.

Standard Jobs

For jobs with a total value of up to $1,500, a $150 non-refundable deposit is required.

Large Jobs

For jobs with a total value of over $1,500, a 20% non-refundable deposit is required.

The deposit:

• confirms your booking time,

• covers scheduling, preparation, and materials,

• is deducted from the final price.

Changes & Cancellations

• The deposit may be transferred once to a new booking date within 30 days, subject to availability. At least 48 hours notice must be given.

• Further changes, cancellations, or no-shows result in the deposit being forfeited.

• Deposits cannot be transferred more than once and cannot be carried beyond 30 days.

5. Site Access & Safety:

The customer is responsible for providing:

• safe, clear, and unobstructed access to all work areas,

• removal of furniture, valuables, blinds, curtains, and obstacles,

• a safe environment free of hazards.

Children, pets, and other occupants must be kept away from the work area during and immediately after installation.

The customer accepts responsibility for supervising occupants and restricting access to the work zone.

6. Tools, Equipment & Work Area:

We take reasonable care to keep tools and materials contained during work.

However, window tinting is a hands-on trade involving sharp tools, blades, liquids, and equipment.

By engaging our services, the customer acknowledges that:

• the work area is temporarily a trade zone,

• entry into the work area during or immediately after installation is at the customer’s own risk,

• Gold Coast Window Tint is not responsible for injuries resulting from access to the work area, including by children, pets, or third parties.

7. Damage, Pre-Existing Conditions & Glass Risk:

Window tinting involves working directly on glass.

The customer acknowledges that:

• glass may contain pre-existing defects (scratches, chips, micro-cracks, stress fractures),

• tempered or heat-treated glass may fail due to thermal stress beyond our control,

• older glass is more susceptible to breakage.

Gold Coast Window Tint is not responsible for damage caused by:

• pre-existing conditions,

• glass failure due to thermal stress,

• manufacturer defects in glass,

• structural or installation faults unrelated to the tinting process.

8. Limitations of Liability:

To the maximum extent permitted by law:

Gold Coast Window Tint is not liable for:

• indirect or consequential loss,

• loss of income, rent, business, or use,

• inconvenience or delay,

• aesthetic dissatisfaction within manufacturer tolerances,

• differences between expected and perceived performance (heat reduction, glare, privacy).

If liability cannot be excluded under Australian Consumer Law, it is limited at our option to:

• re-performing the service, or

• refunding the amount paid for the affected service only.

9. Warranty:

We use premium-quality window films supplied by reputable manufacturers.

All installations include:

• A manufacturer-backed warranty of no less than five (5) years on the window film installed, covering defects such as bubbling, peeling, cracking, and discolouration under normal conditions.

• Some films may carry longer warranty periods, including extended or lifetime warranties, depending on the specific product used.

• Installation workmanship warranty, covering defects directly related to installation.

The applicable warranty period is determined by the manufacturer of the film installed and applies to the original purchaser and original installation location only.

Warranty does not cover:

• Glass breakage or cracking

• Thermal stress fractures

• Existing scratches, chips, or defects

• Improper cleaning, misuse, or impact damage

• Film removed, altered, or damaged by others

• Normal wear, environmental exposure, or changes caused by external factors

All warranty claims are subject to manufacturer assessment and approval.

10. Cleaning & Care:

Freshly installed film must not be cleaned or disturbed for the period advised after installation.

Improper cleaning methods or chemicals may void the manufacturer’s warranty.

11. Acceptance of Terms:

By booking, paying a deposit, or allowing work to commence, the customer confirms that they:

• have read and understood these terms,

• accept all risks outlined above,

• agree to all payment, safety, and liability conditions.